Returns or Exchanges

Thank you for choosing noriese.store. We are committed to providing you with high-quality products and services. If you are not satisfied with your purchase, we offer the following refund policy:

1. Refund Conditions
   You can apply for a refund within 30 days of receiving the item, provided the item remains unused and retains all original labels and packaging.

The following are not eligible for a refund:
The item has been used or washed.
The item’s packaging and labels are damaged.
Special items such as gift cards and stickers.

2. Refund Application Process
   To apply for a refund, please follow these steps:

Contact our customer service team, providing your order number and the reason for return.

We will provide you with a return address and further instructions.

Send the item back to the designated address. Shipping costs are usually borne by the customer unless there is a quality issue or the item was mistakenly sent.

3. Refund Processing
   Once we receive the returned item and confirm that it meets the refund conditions, we will process your refund request within 5 business days. The refund will be returned to your original payment method, and you will receive a refund confirmation email.
4. Shipping Costs
   Refunds generally do not include original shipping costs unless the item was defective or incorrectly shipped. In this case, we will cover the shipping costs for reshipment.
5. Refund Time
   Please allow 5-10 business days for the refund to be processed. The exact time may depend on the processing speed of your bank or payment platform.

Thank you for your support of noriese.store. We look forward to providing you with excellent service and products!