Have questions?

1. How do I place an order at noriese.store?

You can browse our website, view various products, and add the items you want to your cart. After making your selections, click the cart icon, fill in the shipping information and payment method as prompted, and complete your order.

2. Can I modify or cancel my order?

If you need to modify or cancel your order, please contact our customer service as soon as possible. Once an order enters the processing or shipping process, it may not be possible to modify or cancel it.

3. How do I check my order status?

Please check the confirmation email you received when you placed your order, which contains an order tracking link. You can also log in to your account to check the order status. Feel free to contact us at any time for more information.

4. What payment methods are supported?

We support multiple payment methods, including credit cards, debit cards, and common online payment platforms. You can choose the payment method that best suits you at checkout.

5. What is your refund policy?

We offer a 30-day money-back guarantee. Please contact us within 30 days of receiving the goods to request a refund. The goods must be unused and in their original packaging.

6. What is your delivery time?

Domestic orders typically arrive within 3-7 business days, while international orders take 5-10 business days. Specific delivery times may vary depending on the destination and shipping method.

7. How do I return or exchange an item?

For returns or exchanges, please contact our customer service via email for instructions. Please return the item as requested; shipping costs are borne by the customer unless the item is defective.

8. Will you share my personal information?

We value your privacy and promise not to sell or rent your personal information to third parties. Please see our privacy policy for details.

For any other questions, please feel free to contact us; we are happy to assist you!